General Terms and Conditions (GTC)

1. Scope of Application

The following terms and conditions apply to all orders through our online shop by consumers and entrepreneurs.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities. An entrepreneur is a natural or legal person or a legally capable partnership who acts in the exercise of their commercial or self-employed professional activity when concluding a legal transaction.

For entrepreneurs, the following applies: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they only become part of the contract if we have expressly agreed to them.

2. Contract Partners, Conclusion of Contract, Correction Options

The purchase contract is concluded with VisiAid - Thomas Neumann, Master Optician.

By listing the products in the online shop, we make a binding offer to conclude a contract for these products. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the products in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation by email.

3. Contract Language, Contract Text Storage

The language(s) available for concluding the contract: German, English, French

The contract text is not stored by us.

4. Requirements and Handling of Customer Content

4.1 Requirements

If it is necessary for fulfilling the order that you provide us with content (e.g., texts, data, files), the available technical options and any applicable requirements are based on the respective product description.

You are solely responsible for the content, including the legality and accuracy of the content you provide. We do not conduct any editorial review before executing the order.

4.2 Compliance with Applicable Law

The content as well as the products created from it must always comply with the applicable legal provisions. In particular, they must not infringe on the rights and claims of third parties (especially copyright, trademark, or other protective rights) nor contain or serve purposes that are violent, discriminatory, racist, xenophobic, or otherwise immoral or unconstitutional.

4.3 Indemnification

You indemnify us against claims by third parties that may be asserted in connection with a violation of their rights through our contractual use. You also bear the necessary costs of legal defense, including all court and attorney fees at the statutory level. The indemnification does not apply if the infringement is not your responsibility. You are obliged to provide us immediately, truthfully, and completely with all information necessary to examine the claims and defend against them in the event of a third-party claim.

4.4 Right of Withdrawal

We reserve the right to reject the order or withdraw from the contract if the content you provide violates legal or official prohibitions or good morals, or if there is a justified suspicion of this. This applies in particular to the provision of unconstitutional, racist, xenophobic, discriminatory, offensive, youth-endangering, and/or violence-glorifying content.

5. Delivery Conditions

5.1 Shipping Costs

The standard shipping is free of charge for orders with a value of 100 euros including VAT or more.

5.2 Delivery Options

We ship the products to the delivery address provided during the ordering process.

We only deliver by shipping. Unfortunately, self-collection of the goods is not possible.

6. Payment

6.1 Prices

The prices stated at the time of order apply. These are total prices and include the statutory VAT.

6.2 Due Date and Default in Payment

The price is due upon conclusion of the contract unless a later date results from the following payment terms.

For consumers: In the event of late payment, we reserve the right to charge a fee of 1.50 euros per reminder from the second and each subsequent reminder. You retain the right to prove that a lesser damage has occurred. Further claims remain unaffected.

For entrepreneurs: In the event of late payment, we reserve the right to charge you statutory default interest of nine percentage points above the base rate as well as a flat fee of 40 euros. Further claims remain unaffected.

6.3 Payment Methods

The following payment methods are generally available in our shop.

Prepayment
If you choose the prepayment method, we will provide our bank details in a separate email and deliver the goods after payment is received.

Credit card
During the ordering process, you provide your credit card details. Your card will be charged immediately after placing the order.

Apple Pay
To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, log in with your credentials, and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. Further information is provided during the ordering process.

Google Pay
To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, log in with your credentials, and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. Further information is provided during the ordering process.

Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Unless otherwise specified below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information is provided with the respective payment option and during the ordering process.

Purchase on invoice via Klarna
The invoice amount is due 14 days after the goods have been shipped and the invoice received. Payment by invoice can only be used by consumers.

Klarna may offer registered and selected Klarna customers additional payment options in their customer account based on its own criteria. However, we have no influence on the offering of these options; any additional individually offered payment options concern your legal relationship with Klarna. Further information can be found in your Klarna account.

Sofort/Sofortüberweisung via Klarna
To pay the invoice amount via Sofort/Sofortüberweisung through Klarna, you must have a Klarna account and a bank account enabled for online banking, authenticate accordingly, and confirm the payment instruction. Klarna does not perform a credit check for payments via Sofortüberweisung. Your account will be charged immediately after placing the order. Further information is provided during the ordering process.

PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, log in with your credentials, and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. Further information is provided during the ordering process.

PayPal may offer registered and selected PayPal customers additional payment options in their customer account according to its own criteria. However, we have no influence on the offering of these options; further individually offered payment options concern your legal relationship with PayPal. More information can be found in your PayPal account.

Invoice
The invoice amount is due 14 days after receipt of the invoice and goods by bank transfer to the bank account specified in the invoice. We reserve the right to offer purchase on account only after a successful credit check.

7. Right of withdrawal

You have the statutory right of withdrawal as described in the withdrawal instructions.

8. Retention of title

The product remains our property until full payment.
For entrepreneurs additionally: We reserve ownership of the product until full payment of all claims from an ongoing business relationship. You may resell the reserved goods in the ordinary course of business; all claims arising from this resale are assigned to us in advance up to the invoice amount – regardless of any connection or mixing of the reserved goods with a new item – and we accept this assignment. You remain authorized to collect the claims; however, we may also collect the claims ourselves if you do not meet your payment obligations. We will release the securities owed to us at your request to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.

9. Transport damage

For consumers: If goods are delivered with obvious transport damage, please report such defects to the delivery person immediately and contact us without delay. Failure to report or contact us has no consequences for your statutory claims and their enforcement, especially your warranty rights. However, you help us assert our own claims against the carrier or transport insurance.

For entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the carrier, freight forwarder, or other person or institution designated to carry out the shipment.

10. Warranty and guarantees

10.1 Warranty law

Unless expressly agreed otherwise below, the statutory warranty law applies.

The following limitations and shortened deadlines do not apply to claims for damages caused by us, our legal representatives, or vicarious agents.

• in case of injury to life, body, or health
• in case of intentional or grossly negligent breach of duty as well as fraud
• in case of breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations)
• within the framework of a warranty promise, if agreed, or
• to the extent that the scope of the Product Liability Act is opened.

Limitations for Entrepreneurs

For entrepreneurs, only our own statements and the product descriptions of the manufacturer incorporated into the contract shall be considered agreements on the condition of the goods; we assume no liability for public statements by the manufacturer or other advertising claims. For entrepreneurs, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk. The preceding sentence does not apply to goods that have been used according to their usual manner of use for a building and have caused its defectiveness.

The statutory limitation periods for recourse claims under § 445a BGB remain unaffected.

Notice to Merchants

Among merchants, the duty of examination and notification regulated in § 377 HGB applies. If you fail to give the notification required there, the goods shall be deemed approved unless the defect was not recognizable during the examination. This does not apply if we have fraudulently concealed a defect.

10.2 Warranties and Customer Service

Information on any applicable additional warranties and their exact conditions can be found with the product and on special information pages in the online shop.

11. Dispute Resolution

To resolve disputes arising from a contractual relationship with a consumer or about whether such a contractual relationship exists at all, we are obliged to participate in dispute resolution procedures before a consumer arbitration board. The responsible body is the Universal Arbitration Board of the Federal Government at the Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany, https://www.universalschlichtungsstelle.de/We will participate in a dispute resolution procedure before this body.

12. Final Provisions

If you are an entrepreneur, German law shall apply to the exclusion of the UN Sales Convention.

If you are a merchant within the meaning of the Commercial Code, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you shall be our place of business.

Should individual clauses of these Terms and Conditions be wholly or partially invalid, the contract shall remain effective in all other respects. If individual clauses are invalid, the content of the contract shall be governed by statutory provisions.