Conditions

1. Scope

The following terms and conditions apply to all orders through our online shop by consumers and entrepreneurs.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a legally capable partnership who acts in the exercise of their commercial or independent professional activity when concluding a legal transaction.

For entrepreneurs the following applies: If the entrepreneur uses opposing or supplementary general terms and conditions, their validity is hereby contradicted; they only become part of the contract if we have expressly agreed to them.

2. Contractual partner, conclusion of contract, correction options

The purchase contract is concluded with VisiAid - Thomas Neumann, master optician.

By listing the products in the online shop, we make a binding offer to conclude a contract for these products. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the products contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation by e-mail again.

3. Contract language, contract text storage

The language(s) available for concluding the contract: German, English, French

The contract text is not stored by us.

4. Delivery conditions

4.1 Shipping costs

The standard shipping is free of charge for orders with a value of 100 euros including VAT or more.

4.2 Delivery Options

We ship the products to the delivery address provided during the ordering process.

We only deliver by shipping. Unfortunately, self-collection of the goods is not possible.

5. Payment

5.1 Prices

The prices stated at the time of order apply. These are total prices and include the statutory value-added tax.

5.2 Due Date and Default in Payment

The price is due upon conclusion of the contract unless a later date results from the following payment terms.

For consumers: In the event of a payment default, we reserve the right to charge you a fee of 1.50 euros per reminder for the second and each subsequent reminder. You are entitled to prove that a lower damage has occurred. Further claims remain unaffected.

For entrepreneurs: In the event of a payment default, we reserve the right to charge you statutory default interest of nine percentage points above the base rate as well as a flat fee of 40 euros. Further claims remain unaffected.

5.3 Payment Methods

In our shop, the following payment methods are generally available to you.

Advance payment
If you select the payment method prepayment, we will provide you with our bank details in a separate email and deliver the goods after receipt of payment.

Credit card
During the ordering process, you provide your credit card details. Your card will be charged immediately after placing the order.

Apple Pay
To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. Further information is available during the ordering process.

Google Pay
To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. Further information is available during the ordering process.

Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Payment via Klarna is only available to consumers. Unless otherwise specified below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information is available with the respective payment option and during the ordering process.

Purchase on account via Klarna
The invoice amount is due 14 days after shipment of the goods and receipt of the invoice.

Klarna can offer registered and selected Klarna customers additional payment options in their customer account according to its own criteria. However, we have no influence on the offering of these options; further individually offered payment options concern your legal relationship with Klarna. Further information can be found in your Klarna account.

PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, identify yourself with your login data, and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. Further information is provided during the ordering process.

PayPal can offer registered and selected PayPal customers additional payment options in their customer account according to its own criteria. However, we have no influence on the offering of these options; further individually offered payment options concern your legal relationship with PayPal. Further information can be found in your PayPal account.

Sofort by Klarna
To pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account enabled for online banking, identify yourself accordingly, and confirm the payment instruction. Your account will be debited immediately after placing the order. Further information is provided during the ordering process.

Invoice
The invoice amount is due 14 days after receipt of the invoice and the goods by bank transfer to the bank account specified in the invoice. We reserve the right to offer purchase on account only after a successful credit check.

6. Right of withdrawal

You have the statutory right of withdrawal as described in the withdrawal information.

7. Retention of title

The product remains our property until full payment.
For entrepreneurs, the following applies additionally: We retain ownership of the product until full payment of all claims arising from an ongoing business relationship. You may resell the reserved goods in the ordinary course of business; all claims arising from this resale are assigned to us in advance up to the amount of the invoice, regardless of any connection or mixing of the reserved goods with a new item, and we accept this assignment. You remain authorized to collect the claims, but we may also collect the claims ourselves if you do not meet your payment obligations. We will release the securities due to us at your request to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.

8. Transport damage

For consumers: If goods are delivered with obvious transport damage, please report such defects to the delivery person immediately and contact us without delay. Failure to report or contact us has no consequences for your statutory claims and their enforcement, especially your warranty rights. However, you help us to assert our own claims against the carrier or transport insurance.

For entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the carrier, freight forwarder, or other person or institution designated to carry out the shipment.

9. Warranty and guarantees

9.1 Warranty law

Unless expressly agreed otherwise below, the statutory warranty law applies.

The following restrictions and shortening of periods do not apply to claims due to damages caused by us, our legal representatives, or vicarious agents

• in case of injury to life, body, or health
• in case of intentional or grossly negligent breach of duty as well as fraud
• in case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations)
• within the framework of a warranty promise, as agreed, or
• as far as the scope of the Product Liability Act is opened.

Restrictions for entrepreneurs

For entrepreneurs, only our own specifications and the product descriptions of the manufacturer included in the contract are considered as agreements on the nature of the goods; we assume no liability for public statements by the manufacturer or other advertising claims. For entrepreneurs, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk. The previous sentence does not apply to goods that have been used for a building in accordance with their usual use and have caused its defectiveness.

The statutory limitation periods for the recourse claim under § 445a BGB remain unaffected.

Notice to Merchants

Among merchants, the duty of examination and notification regulated in § 377 HGB applies. If you fail to give the notification regulated there, the goods are deemed approved unless the defect was not recognizable during the examination. This does not apply if we have fraudulently concealed a defect.

9.2 Guarantees and Customer Service

Information on any applicable additional guarantees and their exact conditions can be found for each product and on special information pages in the online shop.

10. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find here . Consumers have the option to use this platform to resolve their disputes.

Important Note: The platform for online dispute resolution (ODR) will be permanently discontinued on July 20, 2025. The submission of complaints on the ODR platform will therefore be discontinued as of March 20, 2025. We are obliged to participate in dispute resolution procedures before a consumer arbitration board to resolve disputes arising from a contractual relationship with a consumer or about whether such a contractual relationship exists at all. The responsible body is the Federal Universal Arbitration Board at the Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany, https://www.universalschlichtungsstelle.de/. We will participate in a dispute resolution procedure before this body.

11. Final Provisions

If you are an entrepreneur, German law applies to the exclusion of the UN Sales Convention.

If you are a merchant within the meaning of the Commercial Code, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.

If individual clauses of these Terms and Conditions are wholly or partially invalid, the contract remains valid in all other respects. If individual clauses are invalid, the content of the contract shall be governed by statutory provisions.