Data protection

The person responsible for data processing is:

Thomas Neumann
Hauptstraße 43
61462 Königstein im Taunus
Email: shop@visiaid.de
Phone: 06174955540

We appreciate your interest in our online shop. Protecting your privacy is very important to us. Below we inform you in detail about how we handle your data.

1. Access Data and Hosting

You can visit our websites without providing any personal information. Each time a webpage is accessed, the web server automatically stores a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of access, amount of data transferred, and the requesting provider (access data) and documents the access. This access data is evaluated exclusively for the purpose of ensuring the smooth operation of the site and improving our offer. This serves to safeguard our overriding legitimate interests in the correct presentation of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR as part of a balancing of interests. All access data is deleted no later than fourteen days after the end of your visit to the site. All access data is processed only as long as necessary to achieve the processing purposes mentioned above.

Hosting

The services for hosting and displaying the website are partially provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data as well as all data collected in designated forms on this website are processed on their servers. If you have questions about our service providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

Our service providers are located in and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: Canada, New Zealand, Japan, United Kingdom, USA.

The adequacy decision for the USA serves as the basis for third-country data transfers, provided the respective service provider is certified. Until our service providers are certified, data transfers continue to rely on this basis: Standard Contractual Clauses of the European Commission.

Our service providers are located in and/or use servers in these countries: Australia, India, Singapore.
No adequacy decision by the European Commission exists for these countries. Our cooperation with them is based on these guarantees: Standard Contractual Clauses of the European Commission

2. Data Processing for Contract Execution and Contact

2.1 Data Processing for Contract Execution

For the purpose of contract processing (including inquiries and processing of any existing claims arising from warranty, service disruption, and withdrawal rights as well as any statutory update obligations) pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR, we collect personal data if you voluntarily provide it to us in the course of your order. Mandatory fields are marked as such because we need the data for contract processing and cannot ship the order without providing it. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, especially regarding the transfer to our service providers for the purpose of order, payment, and shipping processing, can be found in the following sections of this privacy policy. After the contract has been fully processed, your data will be restricted for further processing and deleted after the expiration of the tax and commercial retention periods pursuant to Art. 6 para. 1 sentence 1 lit. c GDPR, unless you have explicitly consented to further use of your data pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use the data beyond this, which is legally permitted and about which we inform you in this declaration.

2.2 Customer Account

If you have given your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR by choosing to open a customer account, we use your data for the purpose of opening the customer account as well as for storing your data for future orders on our website. Deleting your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a designated function in the customer account. After deleting your customer account, your data will be deleted unless you have explicitly consented to further use of your data pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use the data beyond this, which is legally permitted and about which we inform you in this declaration.

2.3 Contacting Us

As part of customer communication, we collect personal data to process your inquiries according to Art. 6 para. 1 sentence 1 lit. b GDPR if you voluntarily provide this data when contacting us (e.g., via contact form, live chat tool, or email). Mandatory fields are marked as such because we necessarily require the data to process your inquiry in these cases. Which data is collected can be seen from the respective input forms. After your inquiry has been fully processed, your data will be deleted unless you have explicitly consented to further use of your data according to Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use the data beyond this, which is legally permitted and about which we inform you in this declaration.

3. Data Processing for the Purpose of Shipping Handling

To fulfill the contract according to Art. 6 para. 1 sentence 1 lit. b GDPR, we forward your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. If you have questions about our service providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

Data Transfer to Shipping Service Providers for the Purpose of Shipping Notification

If you have given us your explicit consent during or after your order, we will forward your email address to the selected shipping service provider based on this consent according to Art. 6 para. 1 sentence 1 lit. a GDPR, so that they can contact you before delivery for the purpose of delivery notification or coordination.
Consent can be revoked at any time by sending a message to the contact option described in this privacy policy. After revocation, we will delete the data you provided for this purpose, unless you have explicitly consented to further use of your data or we reserve the right to use the data beyond this, which is legally permitted and about which we inform you in this declaration. If you have questions about our service providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

4. Data Processing for Payment Handling

For processing payments in our online shop, we cooperate with the following partners: technical service providers, credit institutions, payment service providers.

4.1 Data Processing for Transaction Handling

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves the fulfillment of the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR. In part, the payment service providers collect the data necessary for processing the payment themselves, e.g., on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies.

Depending on the selected payment method, data transfers to third countries outside the EU/EEA may occur, for which the European Commission has determined an adequate level of data protection by decision. If data transfers to third countries outside the EU/EEA take place for which the European Commission has not issued a decision on an adequate level of data protection, the cooperation is based on standard data protection clauses of the European Commission.

If you have any questions about our partners for payment processing or the basis of our cooperation with them, please contact the contact option mentioned in this privacy policy.

4.2 Data Processing for the Purpose of Fraud Prevention and Optimization of Our Payment Processes

If applicable, we provide the aforementioned service providers with additional data, which they use together with the data necessary for processing the payment for the purposes of fraud prevention and optimization of our payment processes (e.g., invoicing, handling disputed payments, supporting accounting). This serves the protection of our overriding legitimate interests in the context of a balancing of interests in our protection against fraud or in efficient payment management in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.

4.3 Involvement of Debt Collection Service Providers

We pass your data on to a commissioned debt collection service provider, First Debit GmbH, Am Hülsenbusch 23, 59063 Hamm, Germany, if our payment claim has not been settled despite prior reminders. In this case, the claim will be collected directly by the debt collection service provider. This serves the fulfillment of the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR as well as the protection of our overriding legitimate interests in the context of a balancing of interests in the effective assertion or enforcement of our payment claim in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.

5. Advertising by email

 Sending review requests by email

If you have given us your explicit consent during or after your order in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, we use your email address to request a review of your order via the review system we use. This consent can be revoked at any time by sending a message to the contact option described in this privacy policy or via a designated link in the review request. After revocation of your consent, we will delete your email address from the recipient list unless you have explicitly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use the data beyond this, which is legally permitted and about which we inform you in this declaration.

The review requests may also be sent by our service provider Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops").

In the process of sending review requests, we receive information about the respective status from Trusted Shops (e.g., whether the review request was sent and whether it was received). This is done in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR to fulfill our legitimate interest in receiving information about review invitations in order to make optimizations if necessary, as well as to fulfill the legitimate interest of Trusted Shops in being able to offer this service.

We are jointly responsible with Trusted Shops for sending review requests and for collecting and displaying review or status information.

As part of the joint responsibility between us and Trusted Shops, please preferably contact Trusted Shops for data protection questions and to assert your rights. You can find their contact options here . Further information on data protection can be found at the following link here . Regardless, you can always contact us using the contact options described in this privacy policy. Your request will then be forwarded to the other responsible party for response if necessary.

6. Cookies and other technologies

6.1 General Information

To make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies). You can find the duration of storage in the overview in the cookie settings of your web browser.

Privacy protection on end devices

When using our online offer, we use strictly necessary technologies to provide the explicitly desired digital service. Storing information on your device or accessing information already stored on your device does not require consent in this respect.

For non-essential functions, storing information on your device or accessing information already stored on your device requires your consent. We point out that if you do not give consent, parts of the website may not be fully usable. Any consents you have given remain valid until you adjust or reset the respective settings on your device.

Possible subsequent data processing by cookies and other technologies

We use such technologies that are strictly necessary for the use of certain functions of our website. These technologies collect and process IP address, time of visit, device and browser information, as well as information about your use of our website. This serves the overriding legitimate interests in an optimized presentation of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR as part of a balancing of interests.

In addition, we use technologies to fulfill the legal obligations we are subject to (e.g., to be able to prove consent to the processing of your personal data) as well as for web analytics and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

Cookie Settings

You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of the technologies according to Art. 6 para. 1 sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy. Alternatively, you can click on the privacy button. If cookies are not accepted, the functionality of our website may be limited.

6.2 Consent Manager Platform (CMP)

On our website, we use a consent management service ("Consent Manager Platform (CMP)") to inform you about the cookies and other technologies we use on our website, as well as to obtain, manage, and document your possibly required consent to the processing of your personal data by these technologies. This is necessary according to Art. 6 para. 1 sentence 1 lit. c GDPR to fulfill our legal obligation under Art. 7 para. 1 GDPR to be able to prove your consent to the processing of your personal data, to which we are subject. The used Consent Manager Platform (CMP) is an offering from Consentmo, Prof. Georgi Bradistilov Str. No. 4, 1700 Sofia, Bulgaria, which processes your data on our behalf.

After submitting your cookie declaration on our website, the web server stores the following data: IP address, device information, browser information, set language, accessed website or its URL, date and time of your consent declaration, as well as information about your consent behavior.

In addition, the following technologies are used, which contain information about your consent behavior: Cookies

The data is stored exclusively on the end device; no transmission of personal data to the provider of the Consent Manager Platform (CMP) takes place. Your data will be deleted after 2 years unless you have explicitly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use the data beyond that, which is legally permitted and about which we inform you in this statement.

6.3 Information on third-country transfers (data transfer to third countries)

We use technologies from service providers on our website whose headquarters and/or server locations may be in third countries outside the EU or EEA. If there is no adequacy decision by the EU Commission for this country, an adequate level of data protection must be ensured by other suitable guarantees.

Suitable guarantees in the form of contractually agreed standard contractual clauses of the EU Commission or binding internal data protection regulations (Binding Corporate Rules) are generally possible but require prior review by the contracting parties to ensure an adequate level of protection. According to the case law of the CJEU, it may be necessary to take additional protective measures.
 
We have generally agreed on the standard data protection clauses issued by the EU Commission with the technology providers we use who process personal data in a third country. Where possible, we also agree on additional guarantees to ensure adequate data protection in third countries without an adequacy decision. 

Regardless, it may happen that despite all contractual and technical measures, the level of data protection in the third country does not correspond to that of the EU. In such cases, we ask you, if necessary, within the framework of cookie consent, for your consent pursuant to Art. 49 para. 1 lit. a GDPR for the transfer of your personal data to a third country.
There is a particular risk that local authorities in the third country may not have sufficiently restricted access rights to your personal data from a European data protection perspective, that we as the data exporter or you as the data subject may not be aware of this, and/or that you may not have sufficient legal remedies available to prevent or challenge such access. 

The following countries currently count as third countries without an adequacy decision by the EU Commission (example list): 

• China 
• Russia 
• Taiwan 

You can find out to which third countries data is transferred by us in the privacy notices for the respective tool used and/or the consent management service/Consent Manager Platform (CMP) we use.  

7. Use of Cookies and Other Technologies

We use the following cookies and other third-party technologies on our website. Unless otherwise specified for the individual technologies, this is based on your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR. After the purpose ceases and the use of the respective technology ends, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. More information about your revocation options can be found in the section "Cookies and other technologies." Further information, including the basis of our cooperation with the individual providers, can be found with the respective technologies. If you have questions about the providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

Use of Google Services

We use the following technologies from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by the Google technologies about your use of our website is usually transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, and stored there. Unless otherwise specified for the individual technologies, data processing is based on an agreement between joint controllers according to Art. 26 GDPR for the respective technology. Further information about data processing by Google can be found in the Google Privacy Policy.

Our service providers are located and/or use servers in countries outside the EU and EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are located and/or use servers in countries outside the EU and EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on the standard data protection clauses of the European Commission. 

Google Analytics

For the purpose of website analysis, data (IP address, time of visit, device and browser information, as well as information about your use of our website) is automatically collected and stored using Google Analytics, from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. If you visit our website from the EU, your IP address is stored on a server located in the EU to derive location data and then immediately deleted before the traffic is forwarded to further Google servers for processing. Data processing is based on an agreement on order processing by Google.

For the purpose of optimized marketing of our website, we have activated the data sharing settings for "Google products and services" . This allows Google to access the data collected and processed by Google Analytics and then use it to improve Google services. The data sharing with Google within the framework of these data sharing settings is based on an additional agreement between the responsible parties. We have no influence on the subsequent data processing by Google.

For the purpose of optimized marketing of our website, we use the so-called User ID function. With this function, we can assign a unique, permanent ID to your interaction data from one or more sessions on our online presence and thus analyze your user behavior across devices and sessions.

 Google Ads

For website analysis and event tracking, we measure your subsequent usage behavior via Google Ads Conversion Tracking if you have reached our website through a Google Ads advertisement. Cookies may be used for this purpose and data (IP address, time of visit, device and browser information, as well as information about your use of our website based on events specified by us, such as visiting a website or newsletter registration) may be collected, from which usage profiles are created using pseudonyms.

8. Integration of the Trusted Shops Trustbadge/other widgets

If you have given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, Trusted Shops widgets are integrated on this website to display Trusted Shops services (e.g., quality seal, collected reviews) as well as to offer Trusted Shops products for buyers after an order.

The Trustbadge and the services advertised with it are an offer from Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"), with whom we are jointly responsible for data protection in accordance with Art. 26 GDPR. In these data protection notices, we inform you below about the essential contractual contents according to Art. 26 para. 2 GDPR.

Within the framework of the joint responsibility between us and Trusted Shops SE, please primarily contact Trusted Shops for data protection questions and to assert your rights using the contact options provided in the data protection information . Regardless, you can always contact the responsible party of your choice. Your request will then be forwarded to the other responsible party for response if necessary.

8.1 Data processing when integrating the Trustbadge/other widgets

The Trustbadge is provided by a US-based CDN provider (Content Delivery Network). An adequate level of data protection is ensured by an adequacy decision of the EU Commission, which is available for the USA here . Service providers used from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information is available here. If service providers used are not certified under the DPF, standard contractual clauses have been concluded as an appropriate guarantee.

When the Trustbadge is called up, the web server automatically stores a so-called server log file, which also contains your IP address, date and time of the request, amount of data transferred, and the requesting provider (access data) and documents the request. The IP address is anonymized immediately after collection so that the stored data cannot be assigned to you personally. The anonymized data is used in particular for statistical purposes and error analysis.

8.2 Data processing after order completion

If you have given your consent, the Trustbadge accesses order information stored in your end device (order total, order number, possibly purchased product) as well as your email address after the order is completed, and your email address is hashed using a cryptographic one-way function. The hash value is then transmitted to Trusted Shops along with the order information in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR.
This is used to verify whether you are already registered for services from Trusted Shops. If this is the case, further processing will be carried out in accordance with the contractual agreement made between you and Trusted Shops. If you are not yet registered for the services or do not give your consent to automatic detection via the Trustbadge, you will subsequently have the opportunity to manually register for the use of the services or to complete the protection under your possibly already existing user agreement.

For this purpose, the Trustbadge accesses the following information stored on the end device you use after you complete your order: order total, order number, and email address. This is necessary so that we can offer you buyer protection. Data will only be transmitted to Trusted Shops if you actively decide to conclude the buyer protection by clicking the appropriately labeled button in the so-called Trustcard. If you choose to use the services, further processing is based on the contractual agreement with Trusted Shops according to Art. 6 para. 1 lit. b GDPR, in order to complete your registration for buyer protection and secure the order, as well as to possibly send you review invitations by email afterwards.

Trusted Shops uses service providers in the areas of hosting, monitoring, and logging. The legal basis is Art. 6 para. 1 lit. f GDPR for the purpose of ensuring uninterrupted operation. Processing may take place in third countries (USA, United Kingdom, and Israel). An adequate level of data protection is ensured by an adequacy decision of the EU Commission, which can be accessed for the USA here, for the United Kingdom here and for Israel here . Service providers from the USA used are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information is available here. If service providers used are not certified under the DPF, standard contractual clauses have been concluded as an appropriate guarantee.

9. Social Media

Our online presence on Facebook (by Meta), Instagram (by Meta), YouTube, Xing

If you have given your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR to the respective social media operator, your data will be automatically collected and stored for market research and advertising purposes when visiting our online presences on the social media platforms mentioned above, from which usage profiles are created using pseudonyms. These can be used, for example, to display advertisements within and outside the platforms that presumably match your interests. Cookies are usually used for this purpose. Detailed information on the processing and use of data by the respective social media operator, as well as contact options and your related rights and settings to protect your privacy, can be found in the privacy notices of the providers linked below. If you still need assistance in this regard, you can contact us.

Facebook (by Meta) is a service offered by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transmitted to and stored on a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. Data processing in connection with visiting a Facebook (by Meta) fan page is based on an agreement between joint controllers pursuant to Art. 26 GDPR. More information (information about Insights data) can be found here.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: Brazil, USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA serves as the basis for third-country transfers, provided the respective service provider is certified. Certification is in place.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Mexico.
For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on these guarantees: Standard Contractual Clauses of the European Commission.

Instagram (by Meta) is a service offered by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is usually transmitted to and stored on a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA. Data processing in connection with visiting an Instagram (by Meta) fan page is based on an agreement between joint controllers pursuant to Art. 26 GDPR. More information (information about Insights data) can be found here.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: Brazil, USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA serves as the basis for third-country transfers, provided the respective service provider is certified. Certification is in place.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Mexico.
There is no adequacy decision by the European Commission for these countries. Our cooperation with you is based on these guarantees: standard data protection clauses of the European Commission.

YouTube is an offering of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google about your use of our online presence on YouTube is usually transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, and stored there.

Our service providers are located and/or use servers in countries outside the EU and EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are located and/or use servers in countries outside the EU and EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on the standard data protection clauses of the European Commission. 

Xing is an offering of New Work SE, Am Strandkai 1, 20457 Hamburg, Germany.

Our service providers are located and/or use servers in countries outside the EU and EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are located and/or use servers in countries outside the EU and EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on the standard data protection clauses of the European Commission. 

10. Contact options and your rights

10.1 Your rights

As a data subject, you have the following rights:

• according to Art. 15 GDPR the right to request information about your personal data processed by us to the extent specified there;
• according to Art. 16 GDPR the right to request the immediate correction of incorrect or completion of your personal data stored with us;
• according to Art. 17 GDPR the right to request the deletion of your personal data stored with us, unless further processing is required
  • To exercise the right to freedom of expression and information;
  • To fulfill a legal obligation;
  • For reasons of public interest; or
  • It is necessary for the assertion, exercise, or defense of legal claims;
• According to Art. 18 GDPR, the right to request restriction of the processing of your personal data insofar as
  • The accuracy of the data is disputed by you;
  • The processing is unlawful, but you refuse its deletion;
  • We no longer need the data, but you require it for the assertion, exercise, or defense of legal claims; or
  • You have lodged an objection to the processing pursuant to Art. 21 GDPR;
• According to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format or to request the transfer to another controller;
• According to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. Usually, you can contact the supervisory authority of your usual place of residence, workplace, or our company headquarters for this purpose.

10.2 Contact Options